Frequently Asked Questions (FAQ)
Orders & Shipping
How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation. During holidays, promotions, or high-demand periods, processing times may be slightly extended.
How long does shipping take?
Estimated delivery times within the United States are typically:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- Oversized or freight items: 7–15 business days
International delivery times may vary depending on customs and carrier operations.
Do you provide tracking information?
Yes. Once your order ships, you will receive a confirmation email with tracking details so you can monitor your shipment in real time.
Do you ship internationally?
Yes, Bruto Trucks ships to select international destinations. Shipping availability and rates are calculated during checkout.
International customers are responsible for any customs duties, taxes, or import fees required by their country.
What happens if my package is delayed?
Shipping delays may occasionally occur due to weather, carrier issues, customs inspections, or high shipping volumes. While we work hard to ensure timely delivery, transit times are estimates and cannot always be guaranteed.
What if I entered the wrong shipping address?
Please contact us immediately at support@brutotrucks.com if you notice an address error. Once an order has been processed or shipped, address changes may no longer be possible.
Returns & Refunds
What is your return policy?
We offer a 30-day return window for eligible items after delivery.
Returned items must:
- Be unused and uninstalled
- Be in original packaging
- Include all accessories and components
How do I request a return?
Simply contact our support team at support@brutotrucks.com with:
- Your order number
- Product details
- Reason for return
- Photos if applicable
Our team will provide return instructions if your request is approved.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days after the returned item is inspected.
Please note that your financial institution may require additional processing time.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- There was a verified fulfillment error
Are there non-returnable items?
Yes. Certain items cannot be returned, including:
- Final sale products
- Customized items
- Used or installed products
- Products missing original packaging
Products & Compatibility
Are your products compatible with all trucks?
Compatibility varies depending on the product and truck model.
We strongly recommend reviewing:
- Product descriptions
- Fitment details
- Specifications
before placing an order.
If you need assistance, our support team is happy to help.
Are your products made for heavy-duty use?
Yes. Bruto Trucks focuses on products designed for real truckers and demanding road conditions, prioritizing durability, functionality, comfort, and style.
Do products come with a warranty?
Certain products may include limited warranty coverage against manufacturing defects.
Please review our Warranty Policy or contact support for specific warranty information related to your product.
Can I install the products myself?
Many products are designed for easy installation, while others may require professional installation depending on the item and vehicle type.
Installation recommendations are typically included in product descriptions when applicable.
Payments & Security
What payment methods do you accept?
We accept major payment methods including:
- Credit cards
- Debit cards
- PayPal
- Shop Pay
- Secure digital payment options available at checkout
Is my payment information secure?
Yes. Transactions are processed through secure payment providers using industry-standard encryption and fraud protection systems.
Bruto Trucks does not store full payment card information on its servers.
Why was my payment declined?
Payments may be declined for several reasons, including:
- Incorrect billing information
- Insufficient funds
- Bank security restrictions
- Fraud prevention verification
If your payment fails, please contact your financial institution or try another payment method.
Damaged or Missing Orders
What should I do if my item arrives damaged?
Please contact support@brutotrucks.com within 48 hours of delivery and include:
- Your order number
- Photos of the damage
- Photos of the packaging
Our team will review the issue and assist you as quickly as possible.
What if my package is marked delivered but I can’t find it?
We recommend:
- Checking around your delivery location;
- Asking household members or neighbors;
- Contacting the shipping carrier directly.
If you still need assistance, contact our support team and we will help investigate the issue.
Contact & Support
How can I contact Bruto Trucks?
You can reach our support team anytime at:
We are committed to providing reliable support for truckers across the road.