Returns, Refunds & Exchanges Policy
Bruto Trucks is committed to customer satisfaction and transparent post-purchase support. This Returns, Refunds & Exchanges Policy explains the eligibility requirements, procedures, and limitations associated with returns, exchanges, refunds, and defective merchandise.
By placing an order with Bruto Trucks, customers acknowledge and agree to this policy.
1. Return Eligibility Window
Customers may request a return within 30 calendar days of the confirmed delivery date.
To qualify for a return:
- Items must be unused and uninstalled;
- Items must be in original condition;
- Items must include original packaging, manuals, labels, and accessories;
- Proof of purchase must be provided.
Bruto Trucks reserves the right to deny returns that do not meet eligibility requirements.
2. Non-Returnable Items
The following items are non-returnable unless defective or prohibited by law:
- Final sale or clearance items;
- Customized or special-order products;
- Used, installed, modified, or damaged items;
- Products missing original packaging or components;
- Hazardous materials or regulated products where applicable;
- Gift cards or promotional items.
3. Exchange Eligibility
Eligible items may be exchanged for:
- Identical replacements;
- Alternative sizes or compatible models, subject to availability.
Exchange requests are processed only after returned merchandise is received and inspected.
Customers may be responsible for any price difference and applicable shipping costs.
4. Return Authorization Process
Step 1 — Request Authorization
Customers must contact support@brutotrucks.com before returning any merchandise.
Return requests must include:
- Full name;
- Order number;
- Product details;
- Reason for return;
- Photos if applicable.
Step 2 — Return Approval
If approved, customers will receive:
- Return instructions;
- Return shipping details;
- Authorization confirmation.
Unauthorized returns may be refused or returned to sender.
Step 3 — Ship the Return
Customers must securely package returned items to prevent shipping damage.
Bruto Trucks recommends using a trackable shipping service.
5. Refund Processing
Once returned merchandise is received and inspected:
- Approved refunds are issued to the original payment method;
- Processing typically occurs within 5–10 business days.
Financial institutions may require additional processing time before funds appear in the customer’s account.
Original shipping charges are generally non-refundable unless otherwise required by law or due to seller error.
6. Return Shipping Responsibility
Unless otherwise required by law or caused by an error from Bruto Trucks:
- Customers are responsible for return shipping costs;
- Original shipping fees are non-refundable.
If a return is caused by:
- Incorrect item shipped;
- Defective merchandise;
- Verified fulfillment error;
Bruto Trucks may provide prepaid return shipping or reimbursement at its discretion.
7. Damaged, Defective, or Incorrect Items
Customers must inspect all products upon delivery.
If an item is received damaged, defective, or incorrect:
- Customers must notify support@brutotrucks.com within 48 hours of delivery;
- Supporting photographs may be required;
- Packaging materials should be retained.
Bruto Trucks reserves the right to investigate and verify all claims before approving replacements or refunds.
8. Refund Denials & Partial Refunds
Bruto Trucks reserves the right to deny or partially reduce refunds for:
- Used or installed items;
- Missing components;
- Excessive wear or damage;
- Returns submitted outside the return window;
- Fraudulent or abusive return activity.
9. Chargebacks & Payment Disputes
Customers agree to contact Bruto Trucks directly before initiating chargebacks or payment disputes.
Fraudulent chargebacks, false claims, or abuse of dispute systems may result in:
- Permanent account restrictions;
- Denial of future purchases;
- Submission of supporting evidence to payment processors.
Bruto Trucks maintains transaction records, shipment confirmation data, carrier tracking information, and communication logs for dispute resolution purposes.
10. Google Merchant Center Compliance
Bruto Trucks provides clear and transparent return and refund procedures in accordance with Google Merchant Center requirements and applicable U.S. consumer protection standards.
Customers can access this policy at any time through the Bruto Trucks website.
11. Return Inspection & Abuse Prevention
All returned items are subject to inspection before approval.
Bruto Trucks reserves the right to:
- Refuse returns that violate this policy;
- Limit excessive return activity;
- Suspend accounts suspected of fraud or abuse.
12. Contact Information
For return, refund, or exchange assistance, contact:
Bruto Trucks Email: support@brutotrucks.com